 Program Change Notice Ken Kevinko, President Kenmar - October 8th presenter Topic: ISO 10003 and the Canadian Ombudsman for Banking Services and Investments.The banking and investment industry is huge.Naturally, things sometimes go off track resulting in a complaint. Handling complaints is a key Quality process. ISO10003 provides the foundation for the effective handling of disputes resulting in fair and timely decisions. We will look at the ISO standard in the context of the Ombudsman for Banking and Investments dispute resolution service. Ken Kivenko - President of Kenmar Ken is a member of several corporate boards and is a Governor of the National Quality Institute. Ken has a BS engineering electronics degree and a diploma in management from McGill University. He previously held positions as president and CEO of NBS Technologies a company with annual sales of $C140 million. Prior to this, he was Chairman of AlliedSignal Canada Inc, a subsidiary of AlliedSignal of Morristown NJ. Currently, Ken is Chairman of the Advisory Committee of SIPA, the Small Investor Protection Association and is webmaster of www.canadianlfundwatch.com to help small investors deal with the complexities and pitfalls of investing. He runs Portfolio Analytics, assisting investors obtain restitution due to sales or broker abuses. Ken founded Kenmar, a company that provides consulting services to SME’s regarding strategic planning, marketing, Total Quality, operations and financing and is an ASQ Fellow . Ken has written a number of books including Quality Control for Management . He has made presentations to the Ontario Securities Commission, the MFDA , IMET and retiree groups on the subject of investor protection. His articles on financial assault have appeared in Canadian MoneySaver and on fundlibrary.com |
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