NSF-ISR
NSF-ISR
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Program Meetings

Our Program Meetings will take place at Montecassino Hotel & Event Venue
3710 Chesswood Drive - Downsview, Ontario Canada M3J 2W4.

Click here for a Map to the Meeting Location

Directions:

Facility is on the North West corner of Shepard Ave. and Chesswood Dr.  The entrance is from Chesswood Dr. only so, if you are going southbound on Chesswood, it is the last driveway on your right before the traffic lights at Shepard. Chesswood Dr. runs north-south between Finch and Shepard Avenues. Accessible from Downsview subway station (15 minute walk or a 2 minute bus-ride)

By car:

From the North or West - Hwy 400, exit at Finch Ave. East, turn right(south) at Chesswood Dr. and just before the road ends at Shepard Ave. intersection (lights), Montecassino is the last driveway on your right. 

From the 407, exit at Keele southbound, turn left(east) at Finch Ave., turn right(south) at Chesswood Dr. and just before it ends at Shepard Ave. intersection (lights), Montecassino is the last driveway on your right. 

From the East or South take Hwy 401 to Allen Rd. North, left (west) on Shepard Ave., right(north) on Chesswood Dr., then turn left(west) immediately at first driveway into Montecassino.

The meetings start at 6:00 PM, with informal networking. Meetings will be called to order at 6.30 pm and the presentations will start at 6.45 PM

To see the ASQ Toronto Section Program for 2011-2012 Click Here (last update: Dec 08. 2011)

Effective: December 1, 2010
All who are interested in Quality are welcome at the section meetings! Attendance is free to ASQ Toronto section members as found on our electronic list at the registration desk. All others - a $10 fee is payable at the door. New members will receive their $10 fee back if they provide evidence that their section membership has started but was not updated in our electronic list. Recertification units for attending a meeting will only be confirmed byour section if a non-member or e-member of the section has paid the $10/meeting fee.The section will not maintain attendance record of non-members and e-members.
 

Quality in The Financial Sector
 
Leslie Behnke

VP Process Improvement & Service Quality - TD Canada Trust

Leslie Behnke is the VP of Process Improvement at TD with over 25 years of International LSS deployment experience with Fortune 500 companies.

Since joining TD in 2008, Leslie has developed and led the banks customized Lean Six Sigma Deployment program supporting TDs world class customer service culture and generating millions in financial benefits annually.

In the up coming ASQ presentation, you will learn how TD deploys Lean Six Sigma as a strategic initiative in its operation to drive Quality and Process improvement. At TD, the LSS deployment model focuses on continuously improving Speed, Accuracy and Cost in the end to end process flow to deliver exceptional value and service to the customer. Given that the foundation of building quality in financial processes and creating value starts with the proper application of Lean Six Sigma tools and methodologies by experienced LSS practitioners, Leslie will also explore the importance of making strategic investment in developing world class LSS training program for Black Belts and Green Belts to drive benefits.

 

Spring Seminar April 18, 2012
Spring Seminar April 18, 2012