Basic Concepts | Quality Tools | Organization-Wide Approaches | People Create Quality | Using Data | Specific Applications
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A Short History of Quality
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An overview of how the concepts and processes of quality have evolved from the craft guilds of medieval Europe to the workplaces of today. For more information click here ...More
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| Variation | | Variation represents the difference between an ideal and an actual situation. http://www.asq.org/learn-about-quality/variation/overview/overview.html...More |
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| Glossary | | A handy guide to the unique terminology of quality. http://www.asq.org/glossary/index.html ...More |
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| Supplier Quality | | The quality of what goes into a product or service determines the quality of what comes out. Here’s how to keep costs low and quality high. http://www.asq.org/learn-about-quality/supplier-quality/overview/overview.html...More |
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| Customer Satisfaction | | Tips and resources for helping you identify your customers and what it will take to satisfy them. http://www.asq.org/learn-about-quality/customer-satisfaction/overview/overview.html...More |
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| Quality Assurance and Quality Control | | What’s the difference? In the world of quality, these terms have very different meanings. http://www.asq.org/learn-about-quality/quality-assurance-quality-control/overview/overview.html...More |
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| Cost of Quality | Quality doesn’t cost money. It’s poor-quality products and services that pile up extra costs for your organization. Here’s how to get started eliminating these expensive shortcomings.
http://www.asq.org/learn-about-qual...More |
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| Process View of Work | Analyze how work gets done so that you can increase efficiency, effectiveness, and adaptability.http://www.asq.org/learn-about-quality/process-view-of-work/overview/overview.html
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| Continuous Improvement | | How to take your products, services and processes to the next level through an ongoing cycle of activities that capitalize on improvement opportunities. http://www.asq.org/learn-about-quality/continuous-improvement/overv...More |
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| Problem Solving | | Using four basic steps to implement solutions by accurately defining problems and identifying alternatives. http://www.asq.org/learn-about-quality/problem-solving/overview/overview.html...More |
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