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Whether you’re brand new to quality or a seasoned pro seeking detailed information on a specific quality topic, you’ll find what you need.
Explore the concepts, tools, applications and technical terms that make up the world of quality.
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Basic Concepts | Quality Tools | Organization-Wide Approaches | People Create Quality | Using Data | Specific Applications
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| Kano Analysis | | | | The Kano model was developed by Dr. Noriaki Kano, a Japanese engineer as a way to prioritize customer requirements. Not all customer requirements are of equal importance and the Kano Model allows a classification of these product or service attributes. Both the relative importance of service or product attributes and their correlation with customer satisfaction are evaluated in a Kano analysis.Please click here to download the full technical document. | | |
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